(8:30 a.m. AEST) – Less than a week after emerging from its April 2016 refurbishment, Princess Cruises’ Sun Princess has made changes to two itineraries due to technical difficulties. The ship will skip tomorrow’s scheduled visit to Kuala Lumpur (Port Kelang), Malaysia, and instead spend the day at sea.
The April 24 call has been cancelled, according to a passenger onboard, “due to the ship’s inability to achieve full speed”. Cruise Critic member Kiwi_cruiser told us: “They said they need the extra sea day to get to our last port of call Bali (Benoa), Indonesia on 27 April.”
Passengers received a letter in their cabins to announce the change to the itinerary. “We are currently experiencing a technical issue with one of [the] generators. While this in no way affects the safety of our guests and crew, it does restrict our ability to operate at full speed.”
As compensation for the missed port, each passenger has received AU$100 as a refundable onboard credit. The company will also refund all pre-paid Kuala Lumpur shore excursions purchased from the cruise line.
The next Sun Princess cruise — the May 1 departure of the 17-night Northern Australia Explorer — is also expected to cancel one port of call in Queensland. The following advice was provided to booked passengers from Princess Cruises: “Please be advised that Sun Princess has experienced technical difficulties that have resulted in our inability to operate at full speed… Our technical experts have determined that we will be unable to visit Yorkeys Knob [near Cairns] on Wednesday, May 11, 2016. Instead, Sun Princess will now spend the day at sea. As a goodwill gesture, each guest will receive a refundable credit of $100 AUD applied to their onboard account. We apologize for any disappointment this change may cause and look forward to welcoming you on board Sun Princess.”
Launched in 1995, the 21 year old ship underwent a multimillion-dollar refurbishment from April 5-18, 2016. During the 14-day dry dock in Singapore, the new Princess Luxury Bed was added to cabins, Curtis Stone’s Share restaurant was installed (replacing Sabatini’s pizzeria), and Kai Sushi was turned into Kai Seafood Bar serving freshly shucked oysters, prawns, sashimi and shellfish. Other additions include a New Zealand Natural ice cream outlet, Amuleto Café and Legends sports bar, which shows weekly AFL and NRL football matches, tennis and other Australian sports on multiple LED screens.